Chapter 5 Refund and Termination, etc.

Article 17 Withdrawal of Membership and Use Restriction

1. Withdrawal of Membership.
   1. A Member may apply to withdraw at any time through the account settings screen within the Service, and the Company will process it without delay. However, an "Owner" account may withdraw only after transferring administrator authority where other users exist within the Organization.
   2. Upon withdrawal, the account is deactivated immediately, and access to and login for the Service through that account become impossible. Any service usage counts, Seats, and other benefits provided free of charge through events, promotions, or similar means lapse immediately upon withdrawal and are not restored or re-granted upon re-registration. Any remaining paid usage period also lapses upon withdrawal, and no refund is provided therefor. However, where the requirements for withdrawal of subscription under applicable law are met, the matter shall be handled in accordance with Article 18, Paragraph (2).
   3. Where a Member withdraws while using a paid plan, the Recurring Payment Service is automatically terminated and no further payments occur thereafter. No refund is provided for any remaining usage period upon withdrawal. However, where the requirements for withdrawal of subscription under applicable law are met, the matter shall be handled in accordance with Article 18, Paragraph (2). With respect to refunds upon withdrawal, Article 18, Paragraph (3) shall apply.
2. Organization and Data Handling. Upon withdrawal, the Member is automatically removed from all Organizations to which they belong. Even if a Member withdraws, where other members exist within the Organization, classes, assignments, student data, and the like created by that Member are deemed Organization-level data and are retained rather than deleted. However, where a Member withdraws while being the sole member of the Organization, that Organization is automatically deleted.
3. Use Restriction. Where a Member violates these Terms or applicable laws, the Company may suspend use of the Service or revoke membership status.

Article 18 Subscription Cancellation and Refund

1. Subscription Cancellation (Termination of Recurring Payment).
   1. A User may apply to cancel a subscription (terminate recurring payment) at any time through the settings menu within the Service. Upon cancellation, the User retains access rights and may use the paid service normally until the already-paid usage period expires, and automatic payment stops from the next payment date.
   2. Even if a User applies to cancel during an annual plan, no refund of the difference for the remaining period due to mid-term termination is provided, and Service access rights are retained until the relevant annual subscription period ends.
2. Withdrawal of Subscription and Refund Application.
   3. Republic of Korea Users: a User who has entered into a contract for a paid service may withdraw the offer within seven (7) days from the date of receiving the written statement of contractual terms under Article 13, Paragraph (2) of the Act on the Consumer Protection in Electronic Commerce, etc. (or, where the goods, etc. are supplied later than the receipt of such writing, the date the goods, etc. are supplied or the supply begins). However, withdrawal of the offer is possible only where no paid feature, such as AI automated evaluation, has been used at all within that period. The User must express their intention through customer support, and the Company will refund the payment within three (3) business days from the date of the request.
   4. European Economic Area (EEA) and UK Users: under the EU Consumer Rights Directive (Directive 2011/83/EU) or equivalent UK legislation, a User has the right to withdraw from a paid service contract without any reason within fourteen (14) days from the date of purchase. However, where the User has expressly consented to the supply of digital content within the withdrawal period and acknowledged that the right of withdrawal is lost once the content is fully supplied, no refund is available after the supply of the digital content has begun.
   5. Other Users: a User may apply for a refund only where no paid feature has been used within seven (7) days from the payment date. The application must be made through customer support, and the Company will process the refund within three (3) business days from the date a valid application is received.
3. Refund Restrictions. Refunds are restricted in any of the following cases:
   6. Where the withdrawal period set forth in the items of Paragraph (2) (Republic of Korea and Other Users: 7 days; EEA and UK Users: 14 days) has elapsed after payment;
   7. Where a paid service, such as AI automated evaluation, has been used at least once even within the withdrawal period (provided that, for EEA and UK Users, Paragraph (2) applies);
   8. Where the service was provided free of charge through an event, promotion, or the like.

Where a refund arises due to reasons attributable to the User, the User may bear payment fees and the like.

4. Discrepancy with Display or Advertising. Notwithstanding the time limits in Paragraphs (2) and (3), where the content of the Service differs from the display or advertising or is performed differently from the contract, the User may withdraw the offer, etc. within three (3) months from the date the relevant service was supplied, or within thirty (30) days from the date the User became or could have become aware of such fact.
5. Services such as those to which events apply are subject to separate cancellation and refund rules, and such terms are clearly notified in advance.

Article 19 Rescission/Termination of Paid Services and Effects Thereof

1. A User may rescind a paid-service agreement, in any of the following cases, within thirty (30) days from the date the User became or could have become aware of the fact, or within three (3) months from the date the relevant paid service was supplied:
   1. Where the paid service is not provided, or the provided paid service is markedly different from the display, advertising, or the like;
   2. Where use of the paid service is impossible even though the minimum technical specifications presented by the Company have been met;
   3. Where normal use is impossible due to other defects in the paid service.
2. A recurring-subscription paid service may have its recurring subscription terminated at any time through the settings menu. Where a User terminates a recurring subscription, the User may use the paid service normally for the remaining usage period for which payment has been made, and automatic payment for the paid service does not occur from the next payment date.